![]() It seems almost like there's nowhere to walk in the middle of the day or at popular times. You wouldn't believe how many people are in the store at one time. User ( 07:13) I have no idea how, but the customer service at the store is incredible. I only wish they were open a little later. I've honestly never had a bad experience here. User ( 09:40) Customer service is always great! The employees are super helpful and always answer all of my questions, and I really get the sense that they want to make sure I'm satisfied. The Main home button is so sensitive and does not work as it should, They should of left the push button like the 6 version, and Removing the AUX was a terrible idea, you cant charge and use headphones at the same time unless you purchase an extra adaptor, and then if you use the Bluetooth it waists you battery faster, so im very unsatisfied with APPLE up to this point. I Loved Apple, but ask me now I think the service is terrible, and I did not like the I phone 7 at all. Then when you ask for a Supervisor, the supervisor never shows up. I got to the store 20 minutes before they opened and 3 employees were standing outside taking down names and phone issues before the doors opened to speed things up! User ( 04:55) NO STARS, The Customer Service is horrible, the reps are so rude, they don't even try making their customer happy, they made me go to the store 4 times, not realizing what people have to do to get there because its the only store in Tucson. User ( 01:24) Great service, great environment! They were busy but you can’t blame them for that, the service was great and as fast as you can be with 50 people knocking down your doors. I will no longer be upgrading to the iPhone X but instead buying the Galaxy note 8. This experience has made me loose faith in not only the Apple Store but also Apple products in general. ![]() I am unhappy about not getting help for such a long amount of time then being talked down to by the associate. The lady says come in tomorrow and we can help you with that. My lady informs her that this is just a simple swap out of an old phone and that her current one is not working. She says that she can not help us as it is close to 7:00pm when they close and that the earliest she can set us up with an appointment would be 5 days away. goes by and the same lady finally come back to speak to us. She said someone would be with us in a moment. of being ignored I finally get a lady to speak to us. Came in at 6:00pm and tried many times without any luck to get a sales associates attention. User ( 07:19) Very upset about the way my lady and I where treated at this site. Make an appointment first or don't bother. Got harrassed for sitting at the wrong table. Had to go through 5 different people and explain everything each time. User ( 12:24) Too busy to give good service. I will never go back there and will likely not ever buy anything apple again. Went back and screen was worse and now could not even use the phone at all when it worked before. User ( 08:51) Went in with a simple crack in screen. A thoroughly enjoyable and informative experience. ![]() for the next half hour with no pressure to even buy anything. Pleasantly surprised that although they were busy, I was met by a greeter within 30 seconds, who asked what I was interested in and she quickly had a personal associate who explained the pros and cons of every iPhone and iwatch. What Others Say about this business: User ( 10:00) I went to Apple store on Saturday at noon, just to look around with no expectations of getting any help.
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